At Xtra Value INC, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard the personal data you provide when interacting with our wholesale and retail services.

1. Information We Collect
We may collect the following types of personal information:

Contact Information: Name, email address, phone number, billing/shipping address.
Account Information: Username, password, and other login credentials when you create an account.
Payment Information: Credit/debit card details, bank account information, and billing address.
Business Information (Wholesale Customers): Company name, business type, and tax identification number.
Purchase Information: Details related to your purchases, including products ordered, purchase history, and delivery preferences.
Communication Preferences: Information you provide through customer service requests, feedback, or inquiries.
Automatically Collected Information: IP address, browser type, device information, and browsing activity.


2. How We Use Your Information
We use the information we collect for the following purposes:

Order Processing and Fulfillment: To process and deliver your orders, whether retail or wholesale, and to communicate with you regarding your orders.
Customer Support: To respond to your inquiries, handle customer service requests, and provide updates on your order.
Billing and Payments: To process payments and ensure accurate billing for products purchased.
Marketing and Promotions: To send you information about promotions, new products, and special offers (you can opt out of marketing emails at any time).
Business Analytics: To analyze customer trends, monitor our performance, and improve our products and services.
Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or court orders.


3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third-party vendors who assist us with payment processing, shipping, IT support, and marketing.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner.
Legal Obligations: When required to comply with laws, regulations, or legal requests.

4. Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information. This includes using encryption technologies, secure servers, and strict access controls. While we strive to protect your information, no data transmission over the internet can be guaranteed to be 100% secure.

5. Your Rights and Choices
You have the following rights regarding your personal data:

Access and Correction: You can access and update your account information by logging into your account or contacting us directly.
Opt-Out: You can unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or adjusting your communication preferences.
Data Deletion: You may request the deletion of your personal data, subject to certain exceptions, such as legal obligations.
Cookies and Tracking Technologies: You can adjust your browser settings to block cookies, though this may impact the functionality of our website.


6. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have unintentionally gathered data from a minor, we will delete it promptly.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated "Oct 20, 2024"

8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

Xtra Value INC
Email: support@xtravalueinc.com