At Xtra Value Inc, we strive to ensure a smooth and efficient shipping experience for all of our customers. This Shipping Policy outlines the details regarding processing times, shipping methods, costs, and delivery for both our wholesale and retail customers.

1. Order Processing Times
Retail Orders: All retail orders are processed within [1-3] business days. Orders placed on weekends or holidays will be processed on the next business day.
Wholesale Orders: Wholesale orders are processed within [3-5] business days due to the larger quantities and special handling required.
Once your order has been processed, you will receive a confirmation email with your tracking information.

2. Shipping Methods and Delivery Times
We offer several shipping methods to meet your needs. Delivery times may vary depending on your location and selected shipping option.

Standard Shipping (Retail Orders): Estimated delivery within [5-7] business days.
Expedited Shipping (Retail Orders): Estimated delivery within [2-3] business days.
Wholesale Shipping: Shipping times may vary based on the size of the order and destination. Typically, wholesale orders are delivered within [7-10] business days.
Please note: Delivery times are estimates and are subject to delays caused by carriers, weather conditions, or other unforeseen circumstances.

3. Shipping Rates
Retail Orders: Shipping costs are calculated at checkout based on the weight, dimensions of your order, and your shipping location.
Wholesale Orders: Shipping rates for wholesale purchases are determined by the volume and destination of the order. For large orders, we offer freight shipping options, and shipping costs will be included in your invoice.
For any special shipping requests or bulk orders, please contact us at support@xtravalueinc.com

4. International Shipping
We offer international shipping to select countries. Please note that international shipping rates and delivery times vary based on the destination.

Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their local authorities. Xtra Value Inc is not responsible for delays or additional charges incurred due to customs clearance.

5. Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment. You can use this information to monitor your delivery status. If you do not receive a tracking number, please contact our customer service team.

6. Lost or Delayed Shipments
While we do our best to ensure timely deliveries, Xtra Value Inc is not responsible for delays caused by the shipping carrier or any unforeseen circumstances such as weather, holidays, or customs clearance. If your shipment appears to be lost or delayed, please contact the carrier directly with your tracking number.

If your order does not arrive within the estimated delivery time, please contact us at support@xtravalueinc.com and we will work with the carrier to resolve the issue.

7. Shipping Restrictions
Please note that certain products may have shipping restrictions due to size, weight, or destination. We do not ship to P.O. Boxes or certain regions where shipping limitations apply. If your address is affected, we will notify you promptly to discuss alternative arrangements.

8. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong items, please notify us within [48 hours] of delivery at support@xtravalueinc.com. We will work with you to resolve the issue by offering a replacement, exchange, or refund.

9. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated Oct 21, 2024.

10. Contact Us
If you have any questions or concerns about shipping, please reach out to our customer service team at:

Xtra Value Inc
Email: support@xtravalueinc.com