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At Xtra Value Inc, we are committed to ensuring your satisfaction with every purchase. This Refund & Return Policy outlines the terms under which you can return items, request exchanges, or seek a refund for wholesale and retail orders.
1. Eligibility for Returns
We accept returns for most items within [30] days of the delivery date. To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (receipt or invoice) must be provided.
Note: Certain items may not be eligible for return due to hygiene reasons or product type, such as perishable goods, custom orders, or final sale items. Wholesale purchases may have specific return terms as detailed in the agreement or invoice.
2. Return Process
To initiate a return:
Contact our customer service team at support@xtravalueinc.com within [30] days of receiving your order.
Provide your order number and details about the product you wish to return.
Once approved, you will receive instructions for returning the item, including the return shipping address.
Please ship the item back to us using a trackable shipping method to ensure it reaches us.
The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
Non-Refundable Items:
Shipping costs (unless the return is due to our error)
Sale or clearance items (unless damaged or defective)
If you haven’t received your refund after the allotted time, please check with your bank or credit card provider as there may be delays in processing.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@xtravalueinc.com to arrange the exchange process.
For wholesale orders, exchanges will be handled on a case-by-case basis depending on the nature of the issue and the terms set forth in your agreement or invoice.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within [48 hours] of delivery at support@xtravalueinc.com We will arrange for a replacement or provide instructions for returning the product for a full refund.
Please provide photographic evidence of the damage, if possible, to expedite the process.
6. Non-Returnable Items
Certain products are not eligible for returns, including but not limited to:
Perishable goods (e.g., food, flowers)
Custom or personalized products
Items on final sale or clearance
Gift cards
7. Wholesale Returns
For wholesale customers, returns will be subject to the terms outlined in your purchase agreement. Any large quantity returns may incur a restocking fee of [X%], depending on the circumstances of the return. Please contact your account manager for further assistance.
8. Late or Missing Refunds
If you haven’t received a refund after [10] business days, please:
Check your bank account again.
Contact your credit card company as processing times may vary.
Contact your bank, as there may be a delay in posting the refund.
If you have done all of the above and still have not received your refund, please contact us at support@xtravalueinc.com.
9. Changes to This Refund & Return Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated "Oct 20, 2024"
10. Contact Us
If you have any questions or need further assistance regarding returns or refunds, please reach out to us:
Xtra Value Inc
Email: support@xtravalueinc.com
1. Eligibility for Returns
We accept returns for most items within [30] days of the delivery date. To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (receipt or invoice) must be provided.
Note: Certain items may not be eligible for return due to hygiene reasons or product type, such as perishable goods, custom orders, or final sale items. Wholesale purchases may have specific return terms as detailed in the agreement or invoice.
2. Return Process
To initiate a return:
Contact our customer service team at support@xtravalueinc.com within [30] days of receiving your order.
Provide your order number and details about the product you wish to return.
Once approved, you will receive instructions for returning the item, including the return shipping address.
Please ship the item back to us using a trackable shipping method to ensure it reaches us.
The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
Non-Refundable Items:
Shipping costs (unless the return is due to our error)
Sale or clearance items (unless damaged or defective)
If you haven’t received your refund after the allotted time, please check with your bank or credit card provider as there may be delays in processing.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@xtravalueinc.com to arrange the exchange process.
For wholesale orders, exchanges will be handled on a case-by-case basis depending on the nature of the issue and the terms set forth in your agreement or invoice.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within [48 hours] of delivery at support@xtravalueinc.com We will arrange for a replacement or provide instructions for returning the product for a full refund.
Please provide photographic evidence of the damage, if possible, to expedite the process.
6. Non-Returnable Items
Certain products are not eligible for returns, including but not limited to:
Perishable goods (e.g., food, flowers)
Custom or personalized products
Items on final sale or clearance
Gift cards
7. Wholesale Returns
For wholesale customers, returns will be subject to the terms outlined in your purchase agreement. Any large quantity returns may incur a restocking fee of [X%], depending on the circumstances of the return. Please contact your account manager for further assistance.
8. Late or Missing Refunds
If you haven’t received a refund after [10] business days, please:
Check your bank account again.
Contact your credit card company as processing times may vary.
Contact your bank, as there may be a delay in posting the refund.
If you have done all of the above and still have not received your refund, please contact us at support@xtravalueinc.com.
9. Changes to This Refund & Return Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated "Oct 20, 2024"
10. Contact Us
If you have any questions or need further assistance regarding returns or refunds, please reach out to us:
Xtra Value Inc
Email: support@xtravalueinc.com